Terms & Conditions

Last updated: 12 August 2026

1. What we supply

We design, build, host and support custom web software: client portals, booking and ordering platforms, internal dashboards, integration work with third-party systems, and fixed-fee discovery sprints. The precise scope of any engagement is set out in the written proposal or statement of work we issue to you, and that document takes precedence over the general descriptions on this website.

Unless your proposal says otherwise, the following are not included: content writing, photography, paid advertising, ongoing SEO work, third-party licence and subscription fees, payment-processor fees, and the cost of domain names.

2. Nothing is sold or paid for on this website

This website is an information and enquiry site. No goods or services are ordered or paid for here, and no payment details are collected through it. Work begins only after a written proposal has been accepted.

3. Enquiries, quotes and acceptance

• You contact us through the form on this website, by email or by telephone.
• We normally reply within one working day and arrange a call.
• We issue a written proposal setting out the scope, the price, the timetable and the assumptions it rests on.
• A contract is formed only when you accept that proposal in writing (email is sufficient) and we confirm acceptance.

Quotes are valid for 30 days from the date of issue. Prices shown on this website are guide figures shown as "from" amounts, exclude VAT, and are not an offer capable of acceptance.

4. Payment terms

• Discovery sprints are invoiced in full on commissioning.
• Project work is invoiced 40% on commissioning and the balance in stages set out in the proposal, with the final stage invoiced on delivery.
• Support and hosting are invoiced monthly in advance.
• Invoices are payable within 14 days of the invoice date, by bank transfer to the account shown on the invoice.
• We may charge statutory interest and compensation on late commercial payments under the Late Payment of Commercial Debts (Interest) Act 1998, and may pause work on an overdue account after giving you seven days' written notice.

5. Delivery, and what we need from you

Timetables in a proposal are working estimates based on the assumptions recorded in it. Delivery depends on you providing content, access, test data, decisions and review feedback within the agreed windows. Where a delay is caused by material we are waiting on, the timetable moves by the length of that delay and we will tell you in writing. If we are going to be late for a reason of our own, we tell you as soon as we know and agree a revised date with you.

6. Changes to scope

Either of us may propose a change. We will confirm in writing what it does to the price and the timetable before any changed work starts. Nothing outside the agreed scope is charged without your written agreement.

7. Cancellation

7.1 If you are a consumer

Where you engage us as a consumer under a distance contract, you have the right to cancel within 14 days of the contract being formed, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To cancel, email [email protected] with a clear statement that you wish to cancel. We will refund any sums paid within 14 days of being told. If you asked us in writing to start work during the 14-day period, you must pay a proportionate amount for the work carried out up to the point you cancelled. Your statutory rights under the Consumer Rights Act 2015 — including the right to services carried out with reasonable care and skill — are not affected by anything in these terms.

7.2 If you are a business

You may cancel a project at any time on written notice. You pay for work completed and for any non-recoverable third-party costs committed on your behalf up to that date; anything already invoiced beyond that is refunded. Support and hosting agreements may be cancelled by either of us on 30 days' written notice.

7.3 Cancellation by us

We may end an engagement on written notice if an invoice remains unpaid 30 days past its due date, if the work required falls outside what we agreed and no change can be agreed, or if we are asked to do something unlawful. In that case you pay only for work completed, and we hand over the work in progress.

8. Refunds

If work we have delivered does not match the agreed specification, tell us within 30 days of delivery. We will correct it at our cost. Where we cannot correct it within a reasonable time, we refund the fee attributable to the part that is not as specified. Fees for work already accepted, and third-party costs already incurred on your behalf, are not refundable. Consumer refund rights under the Consumer Rights Act 2015 apply in addition to this clause and are not limited by it.

9. Intellectual property

• Everything we produce specifically for you remains our property until we have been paid in full for it. On full payment, all rights in the bespoke deliverables transfer to you.
• We keep ownership of our pre-existing tools, libraries and generic code patterns, and grant you a perpetual, non-exclusive, royalty-free licence to use them as part of your deliverables.
• Third-party and open-source components remain under their own licences, which we will identify to you.
• You keep all rights in the content, data, trade marks and materials you supply, and you confirm you are entitled to give them to us.
• We may describe the work in general terms as a reference. We will not publish your name, screenshots or data without your written permission.

10. Confidentiality and data protection

Each of us will keep the other's confidential information confidential and use it only for the engagement. Where we handle personal data on your behalf we do so as a processor on your written instructions, and we will enter into a data processing agreement on request. How we handle personal data collected through this website is set out in our Privacy Policy.

11. Liability

We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded — including, for consumers, our obligations under the Consumer Rights Act 2015.

Subject to that, our total liability arising out of an engagement is limited to the total fees paid by you under that engagement in the 12 months before the claim. We are not liable for loss of profit, loss of business, loss of anticipated savings, or loss or corruption of data where you have not kept a working backup. We are not liable for failures in third-party services (hosting outside our control, payment providers, external APIs) or for changes made to the software by you or by anyone else after handover.

12. Force majeure

Neither of us is liable for a delay or failure caused by something outside our reasonable control. If it lasts more than 60 days, either of us may end the engagement on written notice and you pay for work completed to that date.

13. Complaints and disputes

1. Email [email protected] setting out the problem. We acknowledge within two working days and give a written response within 14 days.
2. If that does not settle it, we will both attempt mediation through a recognised UK mediation provider, sharing the cost equally.
3. If mediation fails, the courts have jurisdiction as set out below.

14. Governing law and jurisdiction

These terms and any dispute arising from them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident elsewhere in the United Kingdom, you may also bring proceedings in the courts of the part of the UK in which you live.

15. General

If any clause is found unenforceable, the rest continues to apply. A delay in enforcing a right is not a waiver of it. You may not transfer your rights under an engagement without our written consent. Nobody other than you and us has the right to enforce these terms. These terms, together with the accepted proposal, are the whole agreement between us. We may update these terms for new engagements; the terms applying to your engagement are those in force on the date your proposal was accepted.